Interview with Nitin Chugh on personalization & digital transformation in banks

I recently interviewed Nitin Chugh, Country Head – Digital Banking at HDFC Bank Limited, and we discussed some hot topics in banking industry today: digital transformation, personalization, AI & machine learning, blockchain etc. HDFC Bank is an acknowledged Innovation leader in the BFSI space. Nitin heads the Digital Innovation Unit which works on new ideas, technologies and solutions, to build and deliver a comprehensive suite of digital solutions and products. He is…

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Top 10 trends in payments 2018 (Infographic)

The universe of banking and payments is ever evolving. 2017 has seen a number of significant changes in the payments industry, thanks to advances in technology. Consumers now have access to a myriad of ways to pay. As a result, payment and shopping habits change. e-Commerce and m-Commerce methods such as in-app and one-click commerce are becoming increasingly popular. In addition, the exponential growth of IoT, one can foresee a…

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Innovative tech start-ups win over banks: A tale of leveraging Big Data

For many years, banks and financial institutions dominated the currency trading arena and money transfer services. Banks were viewed as the most credible, reliable and efficient means of conducting international money transfers. However, the costs of using banks for these services are prohibitive. The Internet of Things has rapidly leveled the playing field, making it possible for disruptive enterprises to offer game-changing services to clients. Peer-to-peer currency exchange such as Currencyfair…

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9 inspiring quotes from experts shaping the future of banking

Who doesn’t like a good quote? We come across interesting and useful quotes all of the time in literature, news media, entertainment, and so on. A potent, succinct quote that underlines a key point or supports an important truth can be like gold. Often the value of a quote is reinforced by who stated it such as an industry expert, a well-respected figure, or a person of notoriety, but sometimes the…

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How big data is transforming the world of hospitality

Over the past few years, Big Data has transformed the way the hospitality, travel and tourism sector (HTT) functions. It has lodged a new dimension of customer care in HTT by opening up mind-boggling possibilities — spurring a ‘paradigm shift’ from simply viewing millions of tedious and unattractive transaction records generated on a daily basis to the possibilities of exciting customer engagements and bigger, richer and more effective interactions. What…

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The Metaphysics of Big Data: Problem of Induction

How do we, human beings, acquire knowledge? Think for a sec! And don’t tell me that it is from text books, TV, internet or newspapers etc!!! Scholars say that there are mainly (debatably) five valid ways (Perception, Inference, Comparison, Verbal Testimony and Revelation) through which human beings attain knowledge and the most reliable and widely-accepted one, according to scientists and empiricists, is Sense Perception/Experience. We encounter the world and its…

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Big Data and the Paradox of Choice

“Autonomy and freedom of choice are critical to our well-being, and choice is critical to freedom and autonomy. Nonetheless, though modern Americans have more choice than any group of people ever has before, and thus, presumably, more freedom and autonomy, we don’t seem to be benefiting from it psychologically.” — Psychologist Barry Schwartz (The Paradox of Choice – Why More Is Less) The official dogma of all industrial societies across…

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‘Big Data vs Intuition’ paradox explained

Every business leader will have a dad’s story, I believe, — a memory or nostalgia how he/she was inspired by the attitudes/thoughts/decisions (sometimes seemingly tough, painful and even stupid) of his/her dad in paving a unique way to success and beyond. Here is one such story: “We didn’t pick our dads. We either were lucky or unlucky with the dad we ended up with. In my case, I was lucky.…

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