Why banks should personalize choices to their customers in order to gain competitive advantage

Just consider this situation. You are looking to buy an air conditioner. After going through your online research, comparing features and looking into several demos, you go to your favorite electronics retailer to buy it. You buy the best one that suits your need and are about to make your payment at the POS terminal. On your mobile phone, you are presented with a choice of personalized offers from the…

Read More

The Masters of Big Data – Interviews with five big data experts in banking

For decades now, banks have been able to retain their customers through traditional channels. However, recent shifts in the industry are threatening this historically stable customer base. Today’s consumer is used to engaging with retailers and expects his needs to be anticipated across services. And so, they expect similar responsiveness from their banks. The potential for disruption is so strong across the entire banking industry that their entire value chain…

Read More

9 inspiring quotes from experts shaping the future of banking

Who doesn’t like a good quote? We come across interesting and useful quotes all of the time in literature, news media, entertainment, and so on. A potent, succinct quote that underlines a key point or supports an important truth can be like gold. Often the value of a quote is reinforced by who stated it such as an industry expert, a well-respected figure, or a person of notoriety, but sometimes the…

Read More

I don’t think there are many banks that value human experience” – in conversation with Tim Kobe, the iconic designer behind the original Apple Stores.

  Manu: Tell us a little about yourself, outside of the information that is publicly available online? Tim:  I am from California. I got started in business 25 years ago. I studied Bachelor of Science, environmental design at art center college of design, at Pasadena. I am still a member of the board of trustees there. I have three generations of my family have graduated from that college. My oldest daughter…

Read More

Why banks should hop on board the big data bus

Co-authored by Manu Jeevan. More than 70% of banking executives worldwide say that customer centricity is important to them [Source: Sap and Bloomberg research]. Surprisingly, research by Capgemini indicates that only 37% of customers believe that banks understand their needs and preferences adequately. So these facts clearly show that banking executives need a deep understanding of their customer needs to achieve greater customer centricity. This is surprising, given the increasing…

Read More

Get the stats! On customer experience, personalization, mobile banking and big data for banks

Technologies like big data analytics, digital personalization, and marketing tech have gone from early-adopter novelties, to main stream essentials. It’s therefore no secret that the banking landscape has changed dramatically over the past few years. So we’ve rounded up nineteen powerful stats that are sure to be eye-openers, if not total mind-changers.   Source Links: Customer loyalty retail banking, Cisco, Cisco, CGI, Forrester, Bain, Juniper Research, Accenture, Bain, Cisco, Google,…

Read More

Expert interview with Ron Shevlin about the role of big data in banking

I recently interviewed Ron Shevlin, Director of Research at Cornerstone advisors, for Big data made simple, Crayon’s big data information portal. We talked about a wide range of subjects, from how banks need to use the data they have at hand, to their business models, his opinions on the views shared by his peers, and how he thinks the battle between Fintechs and Banks is finally going to play out.…

Read More

Interview with Eric Schneider, Asia Pacific Head of MasterCard Advisors

I recently interviewed Eric Schneider, Region Head, Asia Pacific, MasterCard Advisors for Big data made simple(Crayon’s big data content hub). It was truly an honor to have the opportunity to learn from one of the most influential voices in banking. Tell us a little bit about yourself. I’ve been with MasterCard since 2001, and I am currently heading MasterCard Advisors, the professional services arm of the company, in the Asia…

Read More

Building an “Information-Centric” enterprise

As consumers, each of us is fully cognizant of and deeply entwined with the “Information” economy. Whether we use Google to search, shop on Amazon, connect with friends on Facebook or hail a cab using Uber, we hardly give a moment’s thought to the “building blocks” that have allowed these companies to achieve enormous success on a global scale. Every organization today seeks to build enterprise value and drive growth…

Read More

In conversation with banking expert Vik Atal, on the past, present, and future of banking

Over the past year or so, I’ve been privileged to get to know Vik Atal, and interact with him closely. In an era where reputations, especially in banking, get built and damaged so quickly, it’s inspiring to see the near-universal respect that Vik commands. It’s not difficult to see why. When I interviewed him recently for this article, his depth of understanding around issues relating to today’s banking challenges was…

Read More