I don’t think there are many banks that value human experience” – in conversation with Tim Kobe, the iconic designer behind the original Apple Stores.

  Manu: Tell us a little about yourself, outside of the information that is publicly available online? Tim:  I am from California. I got started in business 25 years ago. I studied Bachelor of Science, environmental design at art center college of design, at Pasadena. I am still a member of the board of trustees there. […]

Why banks should hop on board the big data bus

Co-authored by Manu Jeevan. More than 70% of banking executives worldwide say that customer centricity is important to them [Source: Sap and Bloomberg research]. Surprisingly, research by Capgemini indicates that only 37% of customers believe that banks understand their needs and preferences adequately. So these facts clearly show that banking executives need a deep understanding […]

Get the stats! On customer experience, personalization, mobile banking and big data for banks

Technologies like big data analytics, digital personalization, and marketing tech have gone from early-adopter novelties, to main stream essentials. It’s therefore no secret that the banking landscape has changed dramatically over the past few years. So we’ve rounded up nineteen powerful stats that are sure to be eye-openers, if not total mind-changers.   Source Links: […]

Building an “Information-Centric” enterprise

As consumers, each of us is fully cognizant of and deeply entwined with the “Information” economy. Whether we use Google to search, shop on Amazon, connect with friends on Facebook or hail a cab using Uber, we hardly give a moment’s thought to the “building blocks” that have allowed these companies to achieve enormous success […]

“Banks have to upgrade themselves, or risk being burnt to the ground” – an interview with banking expert JP Nicols

I recently interviewed JP Nicols, the co-founder of bank innovators council, for Big data made simple(Crayon’s big data content hub). It was truly an honor to have the opportunity to speak to, and learn from, one of the most influential voices in banking. We talked about a wide range of subjects, from innovation in banking […]