Suresh Shankar on entrepreneurship, artificial intelligence and banking

Suresh Shankar, founder of Crayon Data, talks about how entrepreneurship is all about persistence and perseverance, through one of his favourite anecdotes on the Chinese bamboo tree. One that will get all you budding entrepreneurs fired up and ready to make a change! Catch him in conversation with the University of Oxford and Said Business School. Suresh Shankar also discusses ‘obvious’ opportunities in the digital banking space and the financial…

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Interview with Nitin Chugh on personalization & digital transformation in banks

I recently interviewed Nitin Chugh, Country Head – Digital Banking at HDFC Bank Limited, and we discussed some hot topics in banking industry today: digital transformation, personalization, AI & machine learning, blockchain etc. HDFC Bank is an acknowledged Innovation leader in the BFSI space. Nitin heads the Digital Innovation Unit which works on new ideas, technologies and solutions, to build and deliver a comprehensive suite of digital solutions and products. He is…

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Digital transformation in Banking: Past, Present and Future

Regardless of how much people earn, the jobs they have or whether they’re part of the workforce, banking is a necessary routine. It may not come to mind as one of the most technologically advanced industries, but has still undergone some significant advancements that make the industry at large ready to serve an increasingly digital society. Some Banks Have No Physical Branches Not so long ago, one of the first…

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The Personalization Paradox – Indian hospitality rediscovers

While it is still quite early to foretell the implications of India’s tryst with GST, there is an all pervasive air of concern in the hospitality industry regarding the same. At this very crucial juncture we will cautiously analyse how the hospitality industry aspires to take personalization to the next level. Personalized suggestions with the aid of technology have become an integral part of modern life. Yet, the hospitality industry…

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Innovative tech start-ups win over banks: A tale of leveraging Big Data

For many years, banks and financial institutions dominated the currency trading arena and money transfer services. Banks were viewed as the most credible, reliable and efficient means of conducting international money transfers. However, the costs of using banks for these services are prohibitive. The Internet of Things has rapidly leveled the playing field, making it possible for disruptive enterprises to offer game-changing services to clients. Peer-to-peer currency exchange such as Currencyfair…

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Get chatty: Banks and their customers have a common friend

Chatbots are taking over the world. Banks have started investing in this intelligent chatty friend, to make their customer conversations easier and more efficient. Human – human to human- machine? …. Better? Safer? Faster? What are chatbots? Chatbots are programs that interact with customers usually over the internet to provide insights, services, and products. Rules power certain chatbots and some are powered by artificial intelligence. With the growing enhancements in…

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Panel discussion: Autonomous systems and assisted navigation through haptic feedback

By invitation from NASSCOM, I recently moderated a panel discussion in Cochin. The topic was Artificial Intelligence. My co-panelists were Dr. Roshy John of TCS and Krispian Lawrence of Ducere. The focus was on autonomous systems and assisted navigation through haptic feedback. I opened the session with a one line description on AI, “mechanization of movement to mechanization of thought”. Summing up the journey so far, I cited examples of…

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Crayo-thon: Crayon’s first Hackathon

We ran our first hackathon at Crayon. Teams from our Chennai and Singapore offices participated. And boy, did we receive some impressive prototypes. One of the great things about the Crayo-thon was that it brought people from very different teams together. All working together to crack a problem statement, in the best possible way. We found that it is a terrific platform to find collaborators across teams and projects at…

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