Get chatty: Banks and their customers have a common friend

Chatbots are taking over the world. Banks have started investing in this intelligent chatty friend, to make their customer conversations easier and more efficient. Human – human to human- machine? …. Better? Safer? Faster? What are chatbots? Chatbots are programs that interact with customers usually over the internet to provide insights, services, and products. Rules power certain chatbots and some are powered by artificial intelligence. With the growing enhancements in…

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Panel discussion: Autonomous systems and assisted navigation through haptic feedback

By invitation from NASSCOM, I recently moderated a panel discussion in Cochin. The topic was Artificial Intelligence. My co-panelists were Dr. Roshy John of TCS and Krispian Lawrence of Ducere. The focus was on autonomous systems and assisted navigation through haptic feedback. I opened the session with a one line description on AI, “mechanization of movement to mechanization of thought”. Summing up the journey so far, I cited examples of…

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Crayo-thon: Crayon’s first Hackathon

We ran our first hackathon at Crayon. Teams from our Chennai and Singapore offices participated. And boy, did we receive some impressive prototypes. One of the great things about the Crayo-thon was that it brought people from very different teams together. All working together to crack a problem statement, in the best possible way. We found that it is a terrific platform to find collaborators across teams and projects at…

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Banks risk losing $600 billion of millennial spending

The banking industry needs to reimagine what current day banking means to millennials, or risk losing out on a potential $600 billion of indirect spending that millennials can influence. By the year 2020, Asia will be home to 60 percent of the world’s millennials, who will have an expected $200 billion in disposable income, giving them unprecedented spending power. Millennials are well-educated and financially savvy. They aren’t easily lured by marketing gimmicks and are…

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The misery of choice and the pressing need for travel curation

Japan’s iconic Sakura season. We were all really excited about our trip to the land of spiritual awakening. Who wouldn’t be? It all sounded like a dream come true, until we realised the burden of planning a trip, from beginning-to-end! As 3 women travellers taking our first long vacation together, we didn’t realise the kind of elaborate planning that goes into choosing destinations to visit, picking places of interest that…

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An interview with Jaiveer Singh, VP of Technology at DBS Bank(Singapore)

Tell us a little bit about yourself, and how you got into the banking industry? During my school days, I was a student of commerce & finance stream( I was doing ICWAI course). I heard about computers in the early 90s and felt this is something that might redefine how business & life will be conducted in the future. So I joined a computer programming course, and that’s how my…

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A poem on Crayon’s Data Factory

For years, big data has been one of the hottest buzzwords across all industries. Big data is the term used to describe the process of analyzing complex data sets to discover information that can help make better decisions or find certain patterns that were previously unknown. At Crayon, we have a framework that cleans, transforms, and processes big data using technologies like Amazon Server’s,  HDFS, Hive, Pig, and Spark. This…

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