The Personalization Paradox – Indian hospitality rediscovers

While it is still quite early to foretell the implications of India‚Äôs tryst with GST, there is an all pervasive air of concern in the hospitality industry regarding the same. At this very crucial juncture we will cautiously analyse how the hospitality industry aspires to take personalization to the next level. Personalized suggestions with the aid of technology have become an integral part of modern life. Yet, the hospitality industry…

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How big data is transforming the world of hospitality

Over the past few years, Big Data has transformed the way the hospitality, travel and tourism sector (HTT) functions. It has lodged a new dimension of customer care in HTT by opening up mind-boggling possibilities — spurring a ‘paradigm shift’ from simply viewing millions of tedious and unattractive transaction records generated on a daily basis to the possibilities of exciting customer engagements and bigger, richer and more effective interactions. What…

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