Devops Engineer

Description :

To lead and provide high quality operational and technical application and systems support to Crayon customers and internal business functions. Owner of the Problem Management process, ensuring PM goals are achieved. Minimizing the adverse impact of incidents and problems on the business and preventing re-occurrence of Incidents
• Lead and prioritise the Application Support team’s work load
• Manage and Own the Problem Management Process
• Develop, co-ordinate and promote the effective functioning of problem management activities
• To examine potential areas for Service Improvement and raise proposals
• Provide technical leadership
• Provide input to application/infrastructure scalability
• Interact with internal teams and clients to trouble shoot and resolve complex
• Design appropriate metrics for reporting on key performance and quality indicators

Requirements :
• Strong customer service and support focus with a desire to deliver a high quality service
• Self-motivated and highly professional with ability to lead and take ownership and responsibility
• Ability to multi-task, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Strong organisational and planning skills
• Positive ‘can-do’ attitude
• Team player
• Experience leading technical support teams
• 8+ years’ experience in an hands-on application support lead/manager role
• Extensive problem solving and debugging skills
• Ability to independently apply production upgrades and support the products
• and technologies
• Experience in providing services to agreed SLA’s
• Experienced in Problem and Incident Management
• Experience with working in an ITIL environment
• Excellent interpersonal and communication skills
• Flexible in working outside of core business hours at short-notice
• Experience with supporting multi-tier infrastructures
• Experience with supporting Java applications and an understanding of web technology
• Knowledge of Data Management Systems
• Scripting (Python, ShellScript)
• Java programming
• Experienced in administering Linux and Windows server environments
• Experience using Service Desk, support products
• Experience in DevOps
• Working knowledge of web platform development software

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