In a data-driven world, it is critical to manage large chunks of data in a simple way. In the words of comedian Dave Chappelle... This is where solutions like vector databases come in. They are significant because of their ability to efficiently store and process...
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Are digital wallets a catalyst for customer engagement and revenue growth?
Customers don’t care only about cost any more. Today, they want to feel connected to the brands and companies they choose to associate with. No matter what they want, they are spoilt for choice. What differentiates good and popular brands from the rest? Customer...
Natural Language Querying (NLQ): The future of search
Everything’s great. Data and AI are propelling all sectors. We get all the required info in the palm of our hand. All good, everything is peachy, except… …having to wait for data scientists to extract the information one wants. Well, not anymore. Thanks to Natural...
25 Recommender Algorithms, Packages, Tools, and Frameworks: Your Gateway to Exploring Personalized Recommendations
In today's digital age, where information overload is a constant challenge, personalized recommendations have become an essential part of our online experiences. Whether it's suggesting movies, books, products, or even potential connections, recommender systems play a...
Product recommendations for ecommerce brands
Build a merchant-product personalization-driven engagement strategy The future of consumer ecommerce belongs to brands who curate experiences that keep customers coming back. To improve the customers’ shopping experience, brands are using personalization to let them...
Leveraging LLMs: Revolutionizing ecommerce and transforming customer experience
Today, information is abundant. Customer expectations are soaring. And enterprises are seeking innovative ways to deliver an exceptional customer experience (CX). Large Language Models (LLMs) have now become part of dinner-table conversation. They're all-pervasive....
Reimagining digital commerce with Open Protocols
Namma Yatri, a transport service platform based in the state of Karnataka in India, recently touched one million trips. Backed by the Open Network for Digital Commerce (ONDC), Beckn Foundation, and Juspay, India’s first open mobility platform is an...
How digital wallets are transforming the global payment landscape
Physical wallets are now passe. In 2023, it’s all about the digital wallet. A growing majority prefer the ease of whipping out their phones and paying for purchases. Be it at the corner kirana store or at the glitziest of malls. The omnichannel dominance of digital...
Game of Phones: Device financing for a digital-forward Africa
When the iPhone 5s was launched in 2013, online sales were live only in a few countries – UK, Australia, Hong Kong, USA. Long lines formed at Apple stores across the world. The length of these lines was considered an indicator of the phone’s popularity. A few years...
Accelerating Revenue with Recommendation-as-a-Service (RaaS): The Power of Personalized Experiences
As much as we joke about Google not letting us finish our sentences, we now expect it to do so. If the drop-down list doesn’t appear when we type the first few letters, we tend to think the Internet is acting up. This expectation has crossed the lines of search...
Loyalty Programs and Personalized Marketplaces: How to get the best of both worlds
In today's world, customer retention has become a crucial part of any successful business strategy. As the competition increases, it becomes more challenging to maintain brand loyalty. This is where customer incentive approaches come into play. Loyalty programs have...
The synthetic data revolution
British mathematician Clive Humby was spot on with his prediction that “data is the new oil”. It reflects not only the value of data, but also its exhaustible nature. While the world is still starry-eyed about the power of data, let’s pause for a moment. Is ALL data...
Pivoting to the future: where the digital world is heading today
When I speak to my parents, they tell me a number of stories about how a non- digital world used to be. Some of their favorite examples: To know how their loved ones were doing, they sent handwritten letters. These would take more than a week to get delivered....
Vijaya Kumar Ivaturi on the technology renaissance
Crayon Data's co-founder and CTO, Vijaya Kumar Ivaturi, gives us a peek into the decade ahead in terms of technology. This article was carried in the first issue of STRIDE, a journal of technology, leadership, and innovation, published by the Confederation of Indian...
Integrate deeply, so customers find it difficult to pull the plug: Suresh Shankar on Churn.FM podcast
Crayon Data's founder and CEO Suresh Shankar was recently on the Churn.FM podcast. Hosted by Andrew Michael, CEO of Avrio, they talk about ways to prevent churn with enterprise customers. Suresh shares how he connects the dots looking back going from an account...
Crayon Data’s maya.ai features in Ecosystm Insights
Crayon Data’s flagship platform, maya.ai, features in the latest edition of Ecosystm Insights. In a piece titled ‘Personalization – The New Digital Imperative in Financial Services’, analyst Gerald Mackenzie puts the AI-led personalization platform in the...
Vidhyashankar Sriram joins Crayon Data as Vice President – Client Solutions
Vidhyashankar Sriram has joined Crayon Data as Vice President - Client Solutions. In his new role, he will lead value delivery for our clients. An alumnus of NITIE Mumbai and Madras Institute of Technology, Vidhyashankar is a true-blue banker. He comes with over 15...
Email design trends: What’s in store for 2021?
Like every year, the email marketing fraternity is looking forward to some exciting trends for 2021. Obviously, we have come a long way from plain-text emails to images in emails to AMP and what not. With the overflow of creative juices, email geeks are all set to...
Technology to keep your home safe from holiday hazards
While the holidays are advertised as the most wonderful time of the year, the data shows us something quite different. From kitchen fires to porch pirates, there is a sharp rise in the number of accidents and thefts that occur during the November and December time...
Under the influence: 40% of americans have purchased something seen on social media
Social media is the new networking. We constantly find ourselves communicating with those on the screen sometimes more than those we meet in person. Even some would say they use social media to feel more connected with their community, or the world at scale. During...
Combating employee theft in the workplace
Every year, businesses lose 5 percent of their revenue to employee theft. While it may not seem like a typical workplace issue many employers need to worry about, it unfortunately happens quite frequently. In fact, 95% of businesses have been impacted by workplace...
Most common problems of going remote: How to deal with them
Introduction Remote work brings many benefits. First, you can find the best talents anywhere and increase diversity at your company since you’re not limited to a specific location. Second, organizations with the remote work policy experience a much lower turnover rate...
The changing OTT landscape in a COVID-19 impacted world
The indefinite lockdown due to the continuing spread of COVID-19 has been frustrating. With negative news all around and limited access to entertainment avenues, consumers are slowly turning to over-the-top (OTT) platforms. 80% of Indian consumers have stated that...
5 tips on how to manage your finances during the COVID-19 pandemic
The COVID-19 pandemic managed to turn the whole world upside down in a few months. The economy collapsed, and millions of people instantly lost their jobs. There’s still no vaccine in sight, which means coronavirus might be here for a long time—much longer than we all...
Rediscover life at your workplace: thrive in the post-crisis world
In this week’s episode of the Crayon Lighthouse Fireside Chat series, Shagufta Anurag, or Shagu, as we know her, spoke to us about rediscovering our lives at the workplace. Shagu is the founder and CEO of Saltmine, a B2B SaaS company in the workspace design-build...
360° customer experience with personalization
Right now, banks face more competition from non-banking FinTech players than ever before. They have ushered in a new era of relevance and personalized online experiences, that has elevated customer expectations. Due to the competition, banks find it difficult to...
Accelerators and incubators: How to launch your startup
Whether you’re a first time founder or a seasoned entrepreneur, launching a startup comes with its own set of unique challenges. Building a startup requires a great idea, planning, funding and a bit of elbow grease. Lack of resources often leads founders to look for...
Accelerating digital transformation: how AI can help banks in Oceania
In the past several years, enterprises around the world have adopted digital transformation projects on various scales. According to the International Data Corporation (IDC), worldwide budgets on technology and services that facilitate digital transformation is...
Why you need AI for email marketing in 2020
AI is fast becoming a reality as it is sneaking through almost all spheres of the digital world. Snapchat filters, Google Lens, Ikea mobile app, Microsoft Cortana, Amazon Alexa, and the list continues to grow with each passing day. Email Marketing is no exception to...
How to manage your inbox and stop spam emails
In recent events, spam and phishing emails have exploded. A reported 18 million emails were blocked on Gmail servers in the past few months. Now more than ever is the perfect time to manage your inbox and create a defense line to stop these unwanted emails. While some...
How to push the envelope on client delight
Customers are delighted when you exceed their expectations. . To do so, you need to always be one step ahead of them, understand and anticipate their needs. But the current COVID-19 pandemic hasn’t exactly made it easy for us to have all the answers to wow our...
Cars of the future: Technology advances of today
You alert your vehicle to arrive within minutes. Your car biometrically scans your face to open the door. Once you are seated and your seatbelt is secured, the car relays your health statistics on the dashboard. When you begin to drive, an alert comes up on the...
How to go-to-market in 9 days – Lessons from lockdown
We’ve shared the story of how we identified a new business opportunity and developed a product for it in 2 weeks. And we promised we’d share the second part of that story – going-to-market (GTM) in 9 days. So here it goes! A typical GTM plan takes a while to put...
10 online courses for understanding machine learning
Machine learning has ties to statistics. It allows you to detect patterns in the sometimes chaotic mathematical models that exist. Online machine learning courses teach you how to make use of machine learning algorithms in a programming language. The disruptions...
How to identify new business opportunities in 2 weeks – Lessons from lockdown
Crayon’s core value proposition for maya.ai is to create personalized lifestyle experiences. Be it in dining, retail or travel, we had it all covered. Until Covid-19 changed the world. Worldwide dining and travel came to a standstill. Brick-and-mortar shopping now...
Unlock your OMS potential. Here's how
By the year 2022, the total number of credit card holders across the globe is projected to grow to 1.2Bn (from the 1.06 Bn in 2017). And these card holders will look for relevant experiences that match their interests. Be it fine dining, globe-trotting or shopping. ...
The mathematics behind the lock-down of a country
Disclaimer: The following piece of writing is not meant to cause panic, or hurt sentiments. There is no political judgement being handed out in this article. This is purely an opinion piece. I possess expertise in neither mathematical modeling nor epidemiology. The...
How to launch a product remotely – Lessons from Lockdown
A story of successful product launch – Our vision here at Crayon Data is to simplify the world’s choices. We believe there is always a simpler way to do things. But the algorithms we work with aren’t always visible to the naked eye. For months we tried over and over...
9 tools that let you work or study from home during the pandemic
For most of us who generally work from home, the coronavirus pandemic has hardly affected our lives on the business front. But for everyone else, working from home all of a sudden may be quite challenging. The same goes for all the students. Much to their...
What banks should be doing during lockdown and beyond
The lockdown to prevent the spread of the coronavirus, while necessary, has impacted industries across the board. Travel, restaurants, luxury and fashion, amongst others, have taken a huge hit. And banks are no exception. How banks respond to the current situation...
10 ways AI is changing the CX landscape (Infographic)
AI is changing the way we do things every day. It can now help us park our cars, order coffee, stock up on home goods, cancel online orders, and more. In particular, AI-backed technologies are changing the customer experience in drastic ways. Gone are the days of...
Keep your distance please: a case for social distancing in troubling times
Disclaimer: This piece of writing is meant to drive the case for social distancing and self-quarantines. It isn’t meant to cause panic. I’m in no way an expert, in neither epidemiology nor mathematical modeling. The approach undertaken below is laden with assumptions,...
The Future of Transportation Technology
As technology continues to evolve, there will be big changes coming to our roads and skies. The way we travel and commute could look completely different by the year 2021. New innovations hope to tackle some of the biggest issues plaguing transport today, by reducing...
The state of FinTech in Europe: Key trends from Finovate Europe 2020 in Berlin
We’re three months into the new decade and Crayon Data has already unlocked something very special. For awhile now, we’ve wanted to showcase the powerful AI-led personalization capabilities of our product, maya.ai in Europe. And this year, we were selected to demo...
Tips for Improving your Working Capital
Working capital is an essential tool for understanding your business’ financial health and the ability for long-term growth. However, for many of us, it’s one of those terms that we hear a lot but never really understand. Working capital is the difference between your...
Consumers want to be recognised for their individuality; can enterprises keep up?
At the start of the last decade, smartphones and social media were still in their infancy. But by the time we hopped over to 2020, with their omnipresence, they increased access to information dramatically; Choice exploded and consumer expectations ramped up,...
Artificial intelligence in the battle against the coronavirus: How can it help?
An outbreak of flu-like symptoms that originated from a wet market in the city of Wuhan, China has brought chaos to the world. The new coronavirus or 2019-NCoV, was first reported on December 31st, 2019, as pneumonia. The number of infected people increased...
15 surprisingly hackable IoT devices in your life [Infographic]
Technology has made everything easier for us, to the point that our watches can now control our lights by simply shouting a command. Every device, right from our cars to our refrigerators has become connected through IoT devices (the Internet of Things network that...
How eCommerce websites can take product pages to the next level
Personalization on an eCommerce website is not unusual in today’s consumer-driven world. Customers want brands to know them; to offer products that fit in with their own needs and preferences. They want to have the same kind of experience as shopping at a store...
All you need to know about coding standards for SQL queries
Coding standards are a set of guidelines, best practices, programming styles and conventions that developers adhere to when writing a piece of code for a project. All the big software companies have them. And advise their developers to embed these coding standards in...