Self-driving cars, home automation, virtual assistants...it’s clear we’ve already seen some outstanding technological advances and are on the brink of more significant breakthroughs. Alain Fiocco, CTO for OVHcloud, calls 2020 “a new era” for technology. But with all...
Telecommunications
Recent Articles
Big data & the internet: how ISPs are using analytics to help customers
Over the last several years, there's been plenty of media coverage centered around all of the ways that internet service providers (ISPs) have taken advantage of big data to create new profit centers in their operations. In some cases, they've used it to power highly...
Artificial intelligence in Telecommunication: Intelligent operations is the new norm
The move towards an intelligent world is faster and more rapid than it ever was before. The increase in this transition has been propagated through the role of several high key stakeholders that have redefined the way we look at technology. One of the key players in...
11 interesting Big Data case studies in Telecommunication
Telecom companies are sitting on a gold mine, as they have plenty of data. But what they require is a proper digging and analysis of both structured and unstructured data to get deeper insights into customer behaviour, their service usage patterns, preferences, and...
How to use data to improve customer satisfaction in call center business?
‘Big Data’ and associated technologies have been penetrating the business world at a rapid pace. The explosion of huge data volumes growing at an exponential speed has the potential to bring business value for a wide range of industries. Considering, the speed at...
Journey science in telecom: take customer experience to the next level
Journey Science, being derived from connected data from different customer activities, has become pivotal for the telecommunications industry, providing the means to drastically improve the customer experience and retention. It has the ability to link together...
5 key benefits of big data in telecom [Infographic]
Communication Service Providers (CSPs) handle and store a lot of data! They have to deal with hundreds of thousands of users’ call detail records, internet traffic and transaction data, usage patterns, technical fault data, and location data, to mention some. To gain...
Wearable technology: Bringing digital disruption to our lives!
Do you remember Captain James Kirk using his wristwatch to communicate with the crew of the Starship Enterprise back in 1966? Today, almost after 50 years, it has finally become a reality! Digital disruption is occurring in all business functions all around the world....
Where will big data have the biggest impact in smart cities?
You cannot escape mention of Smart Cities today because the biggest technology giants, the IBMs, Cisco’s and Seimens’ of the world are at the forefront of the news flow. This is hardly surprising considering the potential market opportunity – the UK Government...
The contributions of information technologies for next-generation cities
With the faster maturity and stability of a bevy of cutting-edge technologies and enabling tools in the hot and happening ICT space, there is a greater focus and extra zeal by worldwide governments on establishing and sustaining ICT-enabled, safe, sustainable, and...
Big Opportunities From Big Data, But Barriers Remain
A new survey of telecom operators shows that they are in a good position to generate new opportunities with "big data." Fifty-eight percent of those interviewed for the Informa Telecoms & Media research agreed that the main long-term driver for big data will be...